Terms of Service

Tideloc Orders (“the platform”) is online-ordering software provided by Tideloc Pty Limited (ABN 68 698 706 115, ACN 698 706 115), trading as Tideloc Orders and based in Wollongong NSW. By signing up you (the “cafe operator”) agree to these Terms.

The standard subscription is A$149 per month plus GST, billed monthly in advance. Card transactions are processed through your own Stripe account (Stripe Connect) — Stripe deposits the gross order value, less Stripe's fees, directly to your nominated bank account. The platform never holds your customers' funds.

You may cancel at any time. Cancellation takes effect at the end of the current billing period; we do not pro-rate refunds for partial months.

Money-back guarantee (where offered). If we have expressly offered you a performance guarantee (recorded in your Order Form or sign-up) and your total Tideloc Orders revenue in your third month after go-live is below A$149, you may cancel and we will refund the fees set out in that offer. The threshold is measured solely on orders processed through Tideloc Orders — not your point-of-sale or other channels. See your Master Services Agreement for the full eligibility conditions. (DRAFT — pending legal review.)

Price changes.We may change the standard published Plan pricing, Setup Fee, or any other published Fee with at least 30 days' written notice to the email address on your account. New pricing takes effect at the next billing cycle after the notice period. We may also introduce new optional modules or add-ons at additional Fees, charged only if you opt in. A custom price quoted in your Order Form applies for any lock period specified in that Order Form; outside any lock period it may be adjusted on the same 30 days' notice. You may cancel before any price increase takes effect with no penalty beyond fees already accrued.

• You must provide accurate business details, including your ABN if registered.
• You are responsible for the menu content, prices, accuracy of allergen information, and lawful operation of your cafe.
• You must comply with Australian Consumer Law, including disclosure of surcharges within the cost-of-acceptance rules set by the ACCC.
• You must keep your account credentials secure and not share them.

Customers who order through your Tideloc-powered ordering page provide their information to you. You are the data controller for those customers; we process the data on your behalf in line with our Privacy Policy. You can export your customer list at any time via the dashboard.

Marketing-list opt-ins. The platform offers customers a checkbox at checkout to opt into marketing communications from your cafe. When a customer opts in, we record the consent (with timestamp and the source order) and surface the list to you via the admin dashboard. You remain the data controller; we act only as data processor. You must not market to customers who did not opt in, and you must honour unsubscribes within five (5) business days of receipt.

Once you export the marketing list as CSV, the exported copy is solely your responsibility — anything you do with it after export (uploading to email-marketing tools, sharing, retaining) falls outside Tideloc's processor scope.

Aggregated and de-identified data. We may create aggregated, de-identified statistics from activity across the platform — including the total value of orders processed and the estimated savings versus commission-charging platforms — and use them to operate and improve the platform, publish industry benchmarks, and in our own marketing and advertising about Tideloc. We publish such statistics only where no individual cafe or customer is identifiable (suppressing or combining any group too small to stay anonymous). Any marketing that names your cafe or discloses your individual figures is done only with your separate prior consent, which you may withhold or later withdraw. See the Privacy Policy for how we treat de-identified data.

We aim for high availability but do not offer a guaranteed SLA at the standard tier. We rely on third-party providers (Stripe, Supabase, Resend, Vercel) and outages on their side may affect the service. We will make commercially reasonable efforts to restore service as quickly as possible.

You agree not to:

• Use the platform to sell illegal goods or services.
• Misrepresent prices, ingredients, or allergen information.
• Attempt to access another cafe's data or interfere with the platform.
• Use the marketing-list feature to send unsolicited marketing, to email anyone who has not actively opted in via the Tideloc checkout checkbox, or to import third-party email lists (e.g. lists purchased or scraped from outside the platform).
• Continue marketing to a customer after they have unsubscribed (whether they unsubscribed through Tideloc or through a downstream tool like Mailchimp).

We may suspend or terminate accounts that breach this section.

To the maximum extent permitted by Australian Consumer Law, our liability for any claim arising out of or in connection with the service is limited to the fees you have paid to us in the twelve months preceding the claim. Nothing in these Terms excludes consumer guarantees that cannot lawfully be excluded.

You retain ownership of your menu content, brand assets, and customer data. You grant us a limited licence to host and display your content for the purpose of operating the platform. We retain ownership of the platform software itself.

Either party may terminate the agreement on written notice. On termination we will provide a one-time export of your data on request. We may suspend access for non-payment after written notice and a 7-day grace period.

These Terms are governed by the laws of New South Wales, Australia. The courts of NSW have exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be notified by email at least 14 days before they take effect.

As the data controller for your customer relationships, you are solely responsible for compliance with the Spam Act 2003 and the Privacy Act 1988 when sending marketing communications to customers obtained via Tideloc. This includes (without limitation):

• Sending marketing emails only to customers who have actively opted in via the Tideloc consent checkbox.
• Including a functional unsubscribe mechanism in every marketing email and processing unsubscribe requests within five (5) business days.
• Identifying yourself as the sender (cafe name + contact details) in every marketing email.
• Not transferring the marketing list to any third party in a way that breaches the consent under which it was collected.

You indemnify Tideloc against any third-party claims, regulatory fines (including ACMA penalties), or other losses arising from your breach of this clause. Tideloc may disable the marketing-list feature for your account if we receive credible complaints of misuse.

The platform lets you (the cafe operator, “owner”) invite additional users (“staff”) to your cafe's admin dashboard and grant them granular per-section permissions (view + manage). You are solely responsible for:

• The identity and trustworthiness of every staff user you invite. Tideloc verifies an email address but does not vet individuals on your behalf.
• Promptly removing access when a staff member leaves your employment or otherwise no longer requires it. Removal takes effect immediately on the user's next request.
• Keeping login credentials private. You must not share owner or staff sign-in links outside the intended recipient.
• Reviewing the permissions you grant. The “manage” permission on sensitive sections (Payments, Settings, Team, Marketing) can effectively let a staff user lock you out or expose customer / financial data — grant deliberately.

You indemnify Tideloc against any third-party claims, fines, or losses arising from misuse of the platform by a staff user you invited, except where caused by Tideloc's own gross negligence or wilful misconduct.

admin@tideloc.com.au