- Do you take a commission on orders?
- No. Tideloc Orders is a flat monthly fee with no per-order commission and no skim. Your payment provider (Stripe, Square or PayPal) deposits the gross, minus its own processing fee, directly to your bank.
- Can customers order ahead for pickup?
- Yes — that’s the core of it. Customers order ahead for a chosen pickup time or ASAP from your branded app, pay up front, and skip the queue. You can also enable dine-in QR ordering.
- Does it work with Square and my existing POS?
- Yes. Online orders land on your Square dashboard automatically, and Tideloc also integrates with Lightspeed, Hike and Impos. Payments run through Stripe, Square or PayPal.
- What does the setup fee cover?
- Your menu import, payment setup (Stripe, Square or PayPal), brand styling (logo, colours, fonts, optional custom web address) and staff training — so you go live in days, not weeks.
- Is there a contract?
- No lock-in. Cancel anytime after launch. We print your dine-in QR cards as part of setup. We don’t supply hardware — if you want a tablet or receipt printer you source your own; we’re happy to tell you which models work with the platform.